Azlan

Save time and money by using
IBM for Cisco support

Typically save up to 40% compared with other providers

Why choose IBM for
Cisco support?

Given the breadth and maturity
of IBM’s premier global
relationship with Cisco, IBM has developed its own delivery methodology in conjunction with Cisco. IBM is one of Cisco’s select few Global Services Alliance partners and as such one of the cornerstones of its Cisco support approach is to ensure, for each and every machine, the IBM service is delivered through Cisco’s Technical Assistance Centre.

Did you know…

IBM already delivers support for over 60% of Cisco SMARTnet services globally, on Cisco’s behalf. The
IBM Technical Support Service (TSS) for Cisco solutions offers an IBM support methodology using Cisco accredited IBM engineers to deliver a tried, tested and trusted alternative to SMARTnet. So you can be sure that your Cisco support needs are in safe hands.

Earn a £500 high street
voucher when you buy Cisco maintenance support from
TD Azlan

TD Azlan is pleased to announce a great new partner promotion. Simply place an order worth £5,000 or over
with TD Azlan for IBM Technical Support Services on
Cisco and you could win a £500 LifeStyle high street
shopping voucher.

Please contact the TD Azlan team for more
information about this great prize!

Terms and conditions:

• Four prizes of vouchers worth £500 each are available - one
  prize per person only.
• Promotion is applicable for orders placed with the TD Azlan
  Maintenance team for IBM TSS on Cisco between Monday
  16th November 2015 and Friday 29th January 2016.
• Incentive will run until all four vouchers have been allocated or
  until the promotion has expired.
• The owner of each company must sign a form to accept the
  prize on behalf of the individual and liability for paying tax and NI.
• There is no cash equivalent.

Key facts about IBM TSS:

✔ IBM TSS for Cisco is around 40% cheaper than
     Smartnet list price

✔ This is a fully collaborative offering with Cisco,
     giving full access to Cisco L3 Technical Assistance
     Centre (TAC) and manufacturer Intellectual
     Property (firmware, updates, etc)

✔ Over 96% of calls taken by IBM TSS are fixed
     within the SLA without needing input from Cisco
     L3 TAC

✔ IBM TSS offers access to Cisco genuine spare
     parts as standard

✔ IBM TSS can provide service on ‘End of Service’
     Cisco kit

✔ IBM TSS can provide more aggressive SLAs than
     SMARTnet.

Key facts about IBM:

✔ IBM is a Cisco Gold Partner - the highest level
     possible

✔ IBM can run audits on larger inventories via IBM
     Intelligent Networking Services (IINS)

✔ IBM can price their support services independently
     of the hardware sale.

IBM Intelligent Networking Services (IINS)

This IBM offering, developed jointly with Cisco,
uses state-of-the-art collector technology. It comprehensively catalogues the hardware, firmware, software and other elements that can affect network availability, security and performance. And it’s free*!

*The only requirement is to have one Cisco item on an IBM contract.

Why use the TD Azlan Maintenance team for IBM TSS?

By taking advantage of TD Azlan’s partner maintenance services you can save time and money. We can be
your single point of contact for all your Cisco support needs, providing you with the following benefits:

• Dedicated team with solid IBM TSS experience spanning several years

• Commercially competitive - Make great margin on IBM maintenance and protect your client base

• Solid IBM relationships help leverage TD Azlan in key deals

• Undisputed process for quoting your IBM Renewals business, providing help with upsell where possible to
maximise your deals

• Specialists in contract consolidation simplifying the process for you and your client; less time = less costs!

• Key Distributor in driving IBM multi-vendor services

• Pro-active in working with IBM Digital Sales, which will help upsell and grow your IBM business

• Multiyear and multi term contracts enabling your clients to spread the cost and manage their budgets.

For more information

To find out more about how TD Azlan can help you with IBM Technical Support Services
on Cisco please contact the maintenance team:

Nicola McLeod
TD Azlan Maintenance Business Development Manager
Tel: 0845 356 3033