Customer Services

Customer services is open 24 hours a day online, or standard working hours over the phone.

When you have to deal with Customer Services you want it to be as easy and hassle free as possible. We work hard to make sure it is. Most queries can be completed to resolution online via our After Sales Management tool (ASM): process returns, register short-shipments and check warranty information. If you wish to contact us instead, call or email us on the relevant number or email below and you will be able to speak to one of our dedicated customer services executives.

  Proof of delivery
& order tracking		 01256 788 353 09:00–17:30 [email protected]

  Returns 01256 788 353 09:00–17:30 [email protected]

  Customer Services 01256 788 353 09:00–17:30 [email protected]

  Feedback and Complaints   09:00–17:30 [email protected]

 

Why Use After Sales Management Online?

  • Available 24/7.
  • Easy to use.
  • Linked to your account.
  • Communication centralized giving full tracking.
  • Warranty details for all products available from us.
To go to "After Sales Management",
click "Returns and Short Shipments"
in the left hand menu.


Deliveries

What logistics services or carriers do you use?

We use a range of logistics services and carriers, including: TNT, Parcel force, UTI, UPS, DHL.

How do I track an order?

Tracking your order is simple using our online tool ‘Dispatch online’ – put in your PO or D-note reference number and the status of your delivery will be shown. You can also view Proof of Delivery (POD) direct from the respective carrier.

What is the cut off time for last orders for next day delivery?

Cut off times for orders are 17:30 in England or Wales and 16:00 if in Northern Ireland, the Republic of Ireland or Scotland.

What delivery options do I have?

There are a range of delivery options including: delivery to your address, drop shipments or you can specify at an additional cost - pre 9, pre 10:30, pre noon.

You can request packaging to be plain-label, where there is no TD SYNNEX branding. This is automatically applied to end user drop shipments.

You can also request non-label, which has no labels on it at all.

If you have any other delivery queries, please contact your account manager.

Returns

All returns can be raised online via our After Sales Management tool (ASM). To go to "After Sales Management Tool", click "Returns and Short Shipments" in the left hand menu. Available 24/7, you can raise queries at any time that suits you. All communications regarding your query are stored, giving you full transparency and status updates regarding your query.

Commercial return

Order errors i.e. wrong product ordered either other the phone or online via InTouch, or TD SYNNEX order error.

Defective products

If the product is Dead on Arrival (DOA) or if it becomes faulty under manufacturer’s warranty.

Damaged goods

Product is damaged when received.

Mis-shipment

Wrong product delivered.

Over shipment

Non invoiced product received.

Manufacture error

Wrong power supply, product not as described etc.

Invoice Queries

All invoice queries, including price and freight, can be raised online via our After Sales Management tool (ASM). To go to "After Sales Management tool", click "Returns and Short Shipments" in the left hand menu. Available 24/7, you can raise queries at any time that suits you. All communications regarding your query are stored, giving you full transparency and status updates regarding your query.

Pricing queries

Item pricing, price ship and debit, manufacturer price pass through.

Freight fees

Freight charge – wrong freight charge on order, delivery service level – goods delivered late.

Feedback

We welcome feedback from our customers on how we work with you and our service levels. If you have any queries, or would like to give some feedback please get in touch with our customer excellence team by emailing [email protected].

If you have a complaint you can contact our customer excellence team via email [email protected].