Keep right up to date on special bids and OPG pricing.

Special bid and OPG pricing is now uploaded throughout the day on InTouch so you can create quoteations and place orders for your customers faster.

We've improved our order tracking pages on InTouch, so it's now even easier to keep your customers informed

We've made it simple for you to replace end-of-life products in your order

It's now easy for you to quickly identify EOL products in your oders for which you can now take immediate action online to replace these.

You can now change order details and quantities yourself at any time, without calling our sales team.

Streamline your business processes and take full control of your orders online with InTouch.

You can now change order details and quantities yourself at any time, without calling our sales team.

Streamline your business processes and take full control of your orders online with InTouch.

You can now combine two or more baskets into one to consolidate your orders with TD SYNNEX, therefore reducing freight charges and the number of orders you raise which in turn minimises your costs and administration time.

It’s easier, faster and more efficient to place orders for the products you need.

There are a number of rules behind why an order can or cannot be modified, below is an overview of these, however, it is important to understand that these rules are applied in a combined basis and not in isolation.

What type of orders can I modify?

It will be possible to modify the following types of orders;

· Standard orders placed either over the telephone or by fax or email.

· InTouch orders.

· Integrated (EDI/XML) orders – however, it is not possible to increase quantities to existing order lines or add new products to these order types.

Are there any order types that cannot be modified?

Yes, you will not be able to modify any of the following order types;

· Credit card orders (placed manually or via InTouch).

· Project orders.

· Consignment orders.

· Third party orders (orders where product is ordered back to back from vendors)

· Stocking orders.

· Configuration orders.

What type of modifications can I do online?

Dependant upon some basic rules, it is possible to make the following modifications to your orders;

· Reduction of quantities or cancellation of order lines.

· Add direct replacements when original items is non-deliverable.

· Releasing orders with ‘complete delivery only’ status to ship products as and when they become available.

· Replacing EOL products in orders if there is a specified replacement product available.

· Cancelling EOL products in orders.

Can I modify orders that have been shipped?

It is not possible to modify orders where all lines have been shipped, or have a status of ‘completed’.

Can I modify orders that have part shipped?

Yes, based on the combination of the rules outlined on this page, it will be possible to modify order lines that are fully open or part shipped.