What is the criteria for opening a trade account with Tech Data?

To trade with Tech Data you must be a reseller of IT products/services and be VAT registered. Tech Data does not trade with end users directly.

How do I apply for a trade account?

Visit www.techdata.co.uk/accountapplication and follow the option that applies to you. Once we have received your correctly completed application form and supporting documents an account will be opened within 24 hours (subject to status).

How do I change my address or other company details?

Please login to InTouch and follow the option to Manage My Account, you can then update your company details. These will be submitted for verification.

Why do I need to be VAT registered to trade with Tech Data?

Tech Data are required by HMRC to ensure that we only trade with companies that are registered for VAT.

Due to measures introduced by HMRC to tackle Missing Trader Fraud in the IT and mobile phone industry, the risk this fraud presents to legitimate businesses and the responsibility now placed on businesses to take sensible precautions to combat such fraud, it has been deemed both necessary and prudent by Tech Data Limited to verify the VAT status of ALL potential customers with HMRC’s dedicated team in advance of supplying any goods or services.

Why do I need to provide a utility bill from a recognised service provider?

We require a recent utility bill to confirm the current address of your company.

I’ve changed from trading as a sole trader to a limited company, what do I need to do?

As you are now trading as a new legal entity you will need to reapply for a new account with Tech Data. To reapply visit techdata.co.uk/accountapplication and complete the appropriate application form. Enter your previous account number if you have one where requested.

What should I do if I have any other new account related queries?

Email [email protected] or call us 01256 86 4044.

Credit Collections

How can I view my statement or obtain copy invoices?

As a customer, you can view your current account balance, credit status and retrieve document copies by accessing our Account Information Online service. Please login and select 'Credit Services' from the 'Manage your Account' menu.

How do I make a payment?

To pay by bank transfer please see our bank details in the lower section of your invoice. If you would like to pay by credit/ debit card*, please call a member of our collections team on 01256 86 4274. Please send any remittances to [email protected].

*Payments by Credit card will attract either 1.7% surcharge for paying invoices or 2.5% surcharge when paying for an order

What do I do if I have a query on an invoice?

Call 01256 86 4274 to contact your credit controller directly to discuss any query issues - their name can be found on your invoice.

I’m having some payment difficulties, what should I do?

Call 01256 86 4274 and discuss this with your credit controller – their name can be found on your invoice.

What should I do if I have any other collection related issue?

Call 01256 86 4274 to contact your credit controller directly to discuss any query issues - their name can be found on your invoice.

Credit Assessment

How do I apply for a credit facility or increase my current credit facility?

Send any credit facility requests to [email protected] and include your requirements, a full set of your latest year end accounts and a set of your most recent year to date management accounts.

What are the standard payment terms?

Tech Data’s standard payment terms are 30 days from date of invoice.

Can I pay by Direct Debit? How does it work?

If you would like to pay by Direct Debit, please complete a mandate and return, by post, to Tech Data. Payment terms for Direct Debit customers are as follows:

  • Payments will be collected by Direct Debit on the 25th of each month, or next working day, for all approved invoices dated the month prior.
  • Statement notification of all invoices due for payment will be sent 10 working days in advance of collection of funds. Unless otherwise advised by you, all invoices on the statement will be assumed approved for payment.

What should I do if I have any other credit facility related issue?

For any other queries relating to your credit facility please email [email protected] or call 01256 86 4244