Welcome to Tech Data

This is the start of a great partnership. We want to ensure your transition to Tech Data is as smooth and productive as possible. Below you will find some useful information allowing you to quickly understand and access our wide range of products, services and tools to support your business.

For full details, download the Tech Data Guide which features detailed information on how to do business with us.


Get Online – InTouch

Our website ‘InTouch’ allows you to search and view information about products and services 24 hours a day. Whether that is real time price and availability, configuration of products, promotions, special bids or tag sell opportunities, InTouch is designed to provide you with the information your business needs. To register visit techdata.co.uk/login and follow the instructions.

Using InTouch

InTouch is designed for business and allows you to manage all your orders, account and after sales queries online. The navigation and product information is displayed to make searching efficient and accurate. Search results provide detailed information about products, pricing, specification, attach opportunities, discounts and special bids enabling you to compare and select the right product for your customer.

Example of the layout of InTouch

 

To find out more about some of the features on InTouch watch the videos below, visit techdata.co.uk/intouch or contact your sales team.

Managing your account online Licensing Online
Protect against fraud Order modification
Pre-sales tools Managing orders and deliveries

Customer Services and After Sales management

When you have to deal with customer services you want it to be as easy and hassle free as possible. Our dedicated customer service tools and team are available to resolve any query from invoicing to delivery updates.

All customer service queries can be raised and monitored online via our After Sales Management tool ‘ASM’ – techdata.co.uk/asm – 24 hours a day, 7 days a week. You can also contact us over the phone during normal working hours on 01256 86 4344.

Example of the layout of after sales management

Learn how to raise a query and navigate ASM by watching
the videos below.

How to raise a query online
Navigate around ASM

 

How to raise a query
Queries can be raised online via ASM including; returns, short-shipments and check warranty information.

Deliveries
Tracking your delivery
Tracking your order is simple using our online tool Dispatch Online – put in your PO or D-Note reference number and the status of your delivery will be shown. You can also view Proof of Delivery (POD) direct from the respective carrier.


Returns
All returns can be raised online via our online After Sales Management tool (ASM) which allows you to manage all your queries online. Here are some common queries you can raise on ASM.

Commercial return
Order errors i.e. wrong product ordered either other the phone or online via InTouch, or Tech Data order error.

Defective products
If the product is Dead on Arrival (DOA) or if it becomes faulty under manufacturer’s warranty.

Damaged goods
Product is damaged when received.

Mis-shipment
Wrong product delivered.

Over shipment
Non invoiced product received.

Manufacturer error
Product not as described.


Invoice queries
All invoice queries, including price and freight, can be raised online via ASM – techdata.co.uk/ASM.

Pricing queries
Item pricing, price ship and debit, manufacturer price pass through.

Freight fees
Freight charge – wrong freight charge on order, delivery service level – goods delivered late.


Feedback
We welcome feedback to ensure we maintain our high service levels. Please get in touch with our customer excellence team by email.

If you have a complaint you can contact our customer excellence team via email.

  

Logistics Options

Flexible delivery options

Logistics is fundamental to what we do and by using international logistics services from TNT, Parcel force, UTI, UPS and DHL, we ensure your orders are delivered when you need them.

Order before 17:30 for deliveries in England or Wales and before 16:00 for orders in Northern Ireland, Republic of Ireland or Scotland and be assured that your delivery will be with you or your customer the next working day. Additional options include; pre 9, pre 10.30, pre noon, special delivery and secure bulk deliveries at an additional cost.

If you want us to deliver straight to your customer – no problem – we can also deliver with plain labels or no labels at all, ensuring there is no Tech Data branding – saving you the costs of warehousing.

Stock to back your business

Huge state-of-the-art warehouse facilities allow us to stock products continually and meet the highest standards of delivery and fulfillment.

The stats tell the whole story: 54,000m² of warehouse, 38,000 storage locations, 3 miles of conveyors, 300 product picks per minute and 40,000 orders fulfilled every day.

Configuration

Our highly trained team of certified technicians are able to configure all software and hardware, handle kitting and assembly of bespoke PCs, programming and pairing (SIM and data) for mobile phones, networking and server configuration to order, product tagging, labeling and much more. We can also provide point of sale provisioning and marketing materials ideal for retail.

What does a delivery note look like?

Take a tour around our warehouse


For more information about our logistics services, visit techdata.co.uk/logistics or contact your account manager.